Geoscanners Helpdesk Geoscanners Helpdesk
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

GPRSoft
GAS & GASXP
Hardware
GPR Survey

Articles in this category

TeamViewer Session

Sometimes it will be necessary for our engineers to get into the control computer of your system to better understand the problems you may be having. For that purpose Geoscanners AB has purchased lic...

2,406
(113)
Article search in the knowledgebase

  To search for an existing article in this knowledgebase please use the search bar above the knowledgebase list or click on a relevant category to see available articles    

1,028
(15)
Automated support ticket creation - emailing support

From February 1st,2016 Geoscanners support emails are automatically diverted to this on-line helpdesk and each email will create a support ticket. Each support ticket gets assigned with a unique tick...

1,002
(15)
Automated support ticket creation – web interface

 From February 1st,2016 Geoscanners AB support allows you to create a support ticket request through the web interface. There are two distinct web forms where you can create and send the support...

1,390
(15)
Create a new support ticket at Geoscanners Helpdesk

Click on the the Submit a ticket link. Fill up the required fields in the newly opened form. Notice that while you are typing the text in the s

744
(15)
Add attachment to your support ticket

You can attach 2 files to your ticket during the ticket creation process. You can also attach files when replying to the already assigned ticket. Keep in mind that the size of the attachment is li...

891
(19)
Check support ticket status

To check the status of your submitted support ticket you can: Use the link from the response email to open the ticket in the browser. Use the web interface at Geoscanners Helpdesk to search for th...

1,079
(15)
Reply to the support ticket

To reply to the created support ticket conversation, please navigate to your support ticket by using the link in the response email or by searching for your ticket in the Helpdesk interface. Use the ...

1,038
(15)
Sharing large files with us

At Geoscanners we do not allow private access to Google drive or any other cloud storage service for security reasons.  When sharing large files with us via google drive please make sure you mak...

553
(15)
  • Top articles
  • Latest articles
Installing the control unit drivers on Windows OS

Category: Hardware

Although our units are using a standard FTDI USB communication electronics, it is mandatory to use only the drivers provided by Geoscanners AB with our systems. Minor differences  between driver ...

3,175
(108)
TeamViewer Session

Category: Knowledgebase

Sometimes it will be necessary for our engineers to get into the control computer of your system to better understand the problems you may be having. For that purpose Geoscanners AB has purchased lic...

2,406
(113)
Download GPRSoft PRO trial version (latest)

Category: GPRSoft

Dear Sir/Madam,Thank you very much for your interest in our products. You can download the latest version of GPRSoft PRO demo from this link: www.gprsoft.com/downloads/gprs/GPRSof...

6,289
(34)
Adding GPS units to your Geoscanners system

Category: GAS & GASXP

Geoscanners AB GPR systems can be connected to GPS units during the collection time in order to acquire positioning information together with the GPR data. The GPS implementation is transparent and d...

755
(7)
What to do if you have wrong drivers installed

Category: Hardware

Customers that encounter a problem of their radar control unit not starting or not being recognized by the GAS/GASXP acquisition software due to a wrong drivers being installed on the laptop there is ...

1,090
(81)
Sharing large files with us

Category: Knowledgebase

At Geoscanners we do not allow private access to Google drive or any other cloud storage service for security reasons.  When sharing large files with us via google drive please make sure you mak...

553
(15)